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0 votes

While enrolling the devices, I am occasionally getting this message:

by (25.9k points)

1 Answer

0 votes

This error is apparently caused by the Android startup wizard bug: if there is a download error, you always get this message (no option to retry). 

To avoid this issue, make sure your WiFi connection signal is strong in the place where you setup devices. 

Note: if you see this error message, do not click Reset, but reboot the device.

If you aren't able to enter the QR code scanner after reboot by tapping the welcome screen 6 times, reboot the device again. This issue is not related to Headwind MDM, this is an Android bug.

by (25.9k points)
Also this error may be caused by temporary faults of Google services such as Google Play Protect. So even if you have a good network, you may get such messages. Just wait some time (some hours), the error disappears without any actions.
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