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Can't set up device - Broken admin app

0 votes
I have a new Headwind install on Ubuntu. I scanned a QR code on an Android 10 device on it's lock screen and I get this message:

Can't set up device

Can't use the admin app. It's missing components or corrrupted. For help, contact your IT admin.

Can anyone help me? Thanks!
by (180 points)
I should also note that my headwind install is behind an NGINX reverse proxy and that 8080 is the only port being proxied (HTTP-only instance). Does this change anything?
by (180 points)
A reverse proxy should not affect the work of Headwind MDM.
by (34.3k points)

1 Answer

0 votes

Please open the configuration details, MDM settings, and check the contents of the Admin receiver class field. The correct contents is:

Admin receiver class: com.hmdm.launcher.AdminReceiver

by (34.3k points)
The MDM Application is "Headwind MDM 5.15" and the receiver class is "com.hmdm.launcher.AdminReceiver"

They seem to be correct, but it still does not work.
by (180 points)
I just setup a brand new install and tried on Android 11 on a completely new device but I get the same problem. Is it possible the app on your website is corrupted?
by (180 points)
The installer has been re-tested, there are no issues. Please contact technical support for more detailed review of your issue: https://h-mdm.com/contact-us/
by (34.3k points)
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