Logs are no longer reflected on the MDM server.

Question

Suddenly, logs sent from devices are no longer reflected in the MDM server plugin (logs).

Also, the plugin_devicelog_log table in PostgreSQL is no longer updated.

Are there any possible problems in this case?

And is there any way to detect the problem from the logs?

I have also built another MDM server and registered the devices, and the logs are reflected there without any problem.

Therefore, I believe the problem is on the MDM server side.

Comments

I also checked the PostgreSQL table "plugins" and the record "disable" for identifier="devicelog" was "f".

I think it is not see any problem with this setting.

Answer 1

Please check that the log rule for com.hmdm.launcher presents in Settings - Logs.

If it's there, click "Edit" and check that the rule is applied to the devices which are supposed to send logs.

In a popup dialog, click "Devices" to make sure the log rule is not limited to specific devices.

You can also remove the log rule and then re-add it without specifying configurations, groups, or devices. Note that logs will be sent by devices after they update their configuration.

Comments

The log output setting had disappeared. By re-adding the settings and reflecting the configuration on the device, the log output is now available. Thanks.