Varying time to action updates/reboot/factory reset

Question

As the title suggests - i try to push an update or action a reboot or factory reset. Same devices, same version, same network etc and there are various timeframes - no rhyme or reason. some are actioned after 5 minutes, some take an hour. what's the reason for this and what can be done to action them straight away

Answer 1

The varying timeframes for updates, reboots, or factory resets can be due to issues with push message delivery. To action commands immediately, ensure MQTT traffic passes correctly and MDM mode is enabled:

https://qa.h-mdm.com/5102/devices-updated-diagnose-push-notification-service-issue

As an alternative solution, you can use the HTTP Long polling method (you can switch it in the configuration details). It doesn't require port 31000 to be open.