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Welcome to Headwind MDM Q&A, where you can ask questions and receive answers from other members of the community.

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Messaging Didn't Received

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how to troubleshoot Messaging, I didn't receive anything.

messaging

asked Jan 26 by jackybb (320 points)

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1 Answer

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1. Make sure that Headwind MDM Pager Plugin is included in the allowed configuration applications.

2. Make sure port 31000 is open

3. Enable log collection and check them: https://qa.h-mdm.com/1573/

Look for lines about MQTT

If you encounter problems with MQTT, check this page:

https://qa.h-mdm.com/5102/devices-updated-diagnose-push-notification-service-issue

answered Jan 26 by mdm_support (8.7k points)

updating the /etc/hosts resolves the issue.

https://qa.h-mdm.com/1714/failed-to-create-mqtt-broker-service

commented Mar 22 by jackybb (320 points)

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