Welcome to Headwind MDM Q&A, where you can ask questions and receive answers from other members of the community.

Please do not post bug reports, missing feature requests, or demo inquiries. If you have such an inquiry, submit a contact form.

chain validation failed

0 votes
I installed the Android application (launcher) and scanned the QR code. It fails when I use my fiber wifi, error: chain validation failed.

But it worked when I switched the connection to a mobile data hotspot, why?

below are the screenshots:

https://ibb.co/m57f3pd

https://ibb.co/N7V92hS
by (320 points)

2 Answers

0 votes
The "Chain validation failed" message means that the certificate doesn't belong to the domain you're trying to open.

To diagnose the issue, connect a device to the WiFi hotspot without MDM, and open the MDM URL in the browser. Make sure the is resolved correctly and the contents of the webpage is relevant.
by (37.6k points)
yes, I tried both fiber-wifi and mobile 3g hotspot, and open perfectly.

https://ibb.co/64Lbxgw
by (320 points)
Sounds weird. Probably this issue: https://qa.h-mdm.com/7394/cannot-enroll-device-https-trust-anchor-certification-found  But then it should not work on both hotspots.
by (37.6k points)
0 votes
it looks like my fiber wifi is the problem and I'm not sure why.
by (320 points)
 | Snow Theme by Q2A Market
Powered by Question2Answer
...