I am unable to receive messages and push notifications on my devices via MQTT.

Question

I tried these solutions (https://qa.h-mdm.com/1714/failed-to-create-mqtt-broker-service and https://qa.h-mdm.com/5102/devices-updated-diagnose-push-notification-service-issue?show=5102#q5102), but the problem persists. I'm having trouble with sending messages using MQTT. Whenever I send a message, it says it's 'Sent,' but nothing happens after that. Also, when I try to send push messages, they don't show up on my devices. I'm using a tool called MQTT Explorer, and I can see the messages I sent there, but they're not actually reaching my devices. Can you help me find a solution for this issue?

Answer 1

Push messages (function menu -> Push messages) serve the purposes described in the article: https://qa.h-mdm.com/17024/

They should not be displayed on devices.

The Messages plugin (function menu -> Messages) is used to deliver a message to a device, a group of devices, a configuration, or all devices. Requires the Pager Plugin (com.hmdm.pager) application. Please make sure that the configuration you are testing contains this application. It is this application that displays messages on the device.