Hello. Following the update of the MDM launcher, from version 5.02 to version 5.17, it appears that some devices do not take into account the update, because they were running at the time of the update.
No messages in the logs, I checked and consult your QA on similar articles. No error, because it's just the MDM Agent that does not install the MDM Launcher. The application is therefore well compatible, because if a manual action is taken, the launcher is installed.
It seems that the launcher update only works if the device is sleeping, and the "update" button has been pressed just before. If the launcher is in use, or was in use while the new .APK was being pushed, devices won't get the update.
I tried to save the configuration again, it is always the "yellow, attention" sticker that is displayed.
About 500 devices out of the 1200 are not up to date. Do we have the possibility to send back an update MQTT information, or do we have to contact 500 people manually?
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