Only 2 devices not grabbing latest update of an app

Question

Have no idea if this image went through but 2 of my devices are on, and ready, but will not update one of my apps. They have been fine up to this latest and all other devices updated. Any thoughts?

https://ibb.co/SQg62tP

Answer 1

Here's how to diagnose the issue:

1. Turn on logging for Headwind MDM launcher: https://qa.h-mdm.com/1573/

2. Click the "Refresh" icon on the device screen or reboot the device

3. Check for the installation errors in the logs (Select in the device list: ... -> Logs).

Here are the related questions:

https://qa.h-mdm.com/5207/cannot-upgrade-the-application-signatures-do-not-match

https://qa.h-mdm.com/1954/force-uninstalling-previous-app-version-prior-to-update