MDM Agent isn't responding

Question

We're doing some testing with some android touch PCs for an implementation and a couple of them are having issues where a warning pops up saying the MDM Agent isn't responding with close app or wait as the options. standard android "app not responding" output. I'm needing places to look for troubleshooting info to see what the source of the hangup is. we're running the web kiosk app locked to a single web app.

Answer 1

To find the source of the ANR, you can check the logcat output.

Also, you can contact our technical support - we will provide you with the debug version where ANR is tracked and a crash with a dump is triggered, which helps to diagnose fix the issue.

Comments

thanks. i wasn't able to do much with the logcat stuff because of the issues the device was having, however i did fix the issue (apparently) by reinstalling the HDW agent.

does the debug version offload the logs to HDW server or are they still just retained local to the device?

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The debug version doesn't send anything to the server, logs retained locally. There is a chance that a built-in Crashlytics module will send the crash to the Firebase server where we could find it.