MDM Agent isn't repsonding

Question

we're doing some testing with some android touch PCs for an implementation and a couple of them are having issues where a warning pops up saying the MDM Agent isn't responding with close app or wait as the options. standard android "app not responding" output. i'm needing places to look for troubleshooting info to see what the source of the hangup is. we're running the web kiosk app locked to a single web app

Answer 1

To find the source of the ANR, you can check the logcat output.

Also, you can contact our technical support - we will provide you with the debug version where ANR is tracked and a crash with a dump is triggered, which helps to diagnose fix the issue.