Issue with Push Message deleteDir: Directory is not being deleted

Question

Hello,

I am trying to use the Push Message feature to delete a specific folder on my devices, but it does not seem to work.

I selected the message type deleteDir and used the following configuration:

Payload: {"path": "/storage/emulated/0/Documents/MyDir"}

The issue: After sending the push message, the device receives the command (I see the notification/log), but the directory /storage/emulated/0/Documents/MyDir is not deleted and remains on the storage.

Questions:

1. Is my JSON payload syntax correct for the deleteDir command?

2. Does the Headwind MDM agent require any specific permissions (like MANAGE_EXTERNAL_STORAGE for Android 11+) to perform this action?

3. Are there any specific logs I should check to debug why the deletion fails?

Environment:

• Device OS: Android 13

• Headwind MDM Version: 6.26-master

Thank you for your help.

Answer 1

The syntax is correct. Please try using the path:    /Documents/MyDir

To monitor the results, you can enable launcher log collection:

https://qa.h-mdm.com/1573/how-to-turn-on-the-launcher-logs

Comments

It works with the path format you provided.

Thank you.