App blocked by Play Protect

Question

Hi Team,

I am receiving the following message when trying to install the MDM Agent APK via QR code after resetting the device:

Google Play Protect
App blocked by Play Protect
MDM Agent
This app can request access to sensitive data. This can increase the risk of identity theft or financial fraud.

Because of this warning, the installation is being blocked.

Could you please advise how to proceed and allow the MDM Agent installation?
Please note that I am subscribed to the Ipsos Easy Tablet Service, and this MDM app is required for device enrollment.

Thank you for your support.

Answer 1

Older versions of Headwind MDM are no more complaint with Android guidelines and may be blocked by Play Protect.

Please update Headwind MDM launcher to the latest version

Answer 2

version updated to6.26 but still the same xcover7 model devices

Comments

Please contact technical support at support@h-mdm.com. We'll try to clarify all the details.

Answer 3

As far as we know, the original version of Headwind MDM 6.26 is in full compliance with the Play Protect requirements listed here: https://developers.google.com/android/play-protect/warning-dev-guidance

The incident has been resolved in May 2025 - in version 6.21, all permissions mentioned by Play Protect were removed from Headwind MDM. Unfortunately, the issue seems to re-appear in December 2025, the reasons are uknown to us.

To speed up the issue resolution, please submit the false positive report form here: https://support.google.com/googleplay/android-developer/contact/protectappeals  Developer name: Headwind MDM, Package ID: com.hmdm.launcher