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"No information was found for the specified period" - Device on Maps

0 votes

We are experiencing the issue of "No information was found for the specified period" under Functions - Device on Map.

Could this be due to disabling Verbose in Settings - Logs? For now, we have re-enabled Verbose for the com.google.android.apps.maps application in the hopes that it resolves the issue.

by (290 points)

1 Answer

0 votes
Logs are not related to the transmission of location information.

Please open the menu Settings -> Detailed information

Check the Transmit detailed information checkbox

If the location information does not appear, please follow the instructions: https://qa.h-mdm.com/1784/location-is-not-working-well
by (14.1k points)
In the logs:

18/03/2025 09:31:02.920    2006-0623    com.hmdm.launcher    VERBOSE    DetailedInfo: data uploaded to server
18/03/2025 09:31:02.766    2006-0623    com.hmdm.launcher    VERBOSE    Reconnect complete
18/03/2025 09:31:02.269    2006-0623    com.hmdm.launcher    VERBOSE    GPS location update: lat=xx.xxxxxx, lon=xxx.xxxxx

Still, no information found in the specified period on Devices on the Map
by (290 points)
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