Apps are not getting updated

Question

We have an app with version 2.1.0 and we wanted to updated it by new version 2.1.1 Devices recieved the configUpdated Push notification after saving configs in web but device did not update the apk. What i have observed in logs:

1. Updated app was not listed in ConfigUpdater logs in logcat even after the configuration shows the version of this app as 2.1.1 in web.

2. Updates will work only after device is restarted. Its able to pick updated apk version and ConfigUpdater logs are priniting logs in logcat about downloading and installing complete status.

Clicking on refersh button also didnt help.

Answer 1

Try to enable the collection of launcher logs according to this instruction: https://qa.h-mdm.com/1573/how-to-turn-on-the-launcher-logs

Then look for installation errors.