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Remote control permission request gets hidden and can't choose to accept

0 votes
On this Android 11 device, when starting a remote control session from h-mdm, a permission screen appears briefly and is hidden, giving no opportunity to accept it.  It reads:

"Start recording or casting with Headwind Remote?

Headwind Remote will have access to all of the information that is visible on your screen or played from your device while recording or casting.  This includes information such as passwords, payment details, photos, messages and audio that you play.
CANCEL - START NOW"
by (220 points)

1 Answer

0 votes

Headwind Remote should automatically accept the remote control permission using Accessibility services. That's why you see that the screen gets hidden - Headwind MDM "clicks" the "Start" button automatically.

If you have an issue with a specific device, please could you take a video of the issue and contact us using the support form.

by (33.5k points)
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