I am working on a configuration that we will use for deploying to multiple remote devices. We are using Zebra TC21 mobile computers.
Everything works perfectly with the MDM, however, when I try and enroll a device to a specific configuration and select "Serial Number" or "IMEI," the device still prompts the user to input a Device ID after enrollment.
Headwind MDM does have access to the serial number of these devices, as all of our previously enrolled devices with a device ID manually set do show the correct SN for the enrolled devices under the "Serial Number" column. I do not believe it captures the IMEI of these devices as it does not populate in device information after enrollment.
One thing I did notice is when you enter a custom ID after enrollment, the headwind admin will detect the device being enrolled. However, the serial number does not show in the column until AFTER the enrollment process is completed on the Android device.
Has anyone else experienced a similar issue? Is this a device specific issue?
I have updated my web admin to 5.12.1, and the device is running Headwind 5.14.
Any feedback would be greatly appreciated.
If further info is needed, please let me know!
Thank you for providing such a great MDM solution.