Welcome to Headwind MDM Q&A, where you can ask questions and receive answers from other members of the community.

Please do not post bug reports, missing feature requests, or demo inquiries. If you have such an inquiry, submit a contact form.

0 votes

Hello.

I have such a problem. Nudge the launcher and press the commissioning Home rotate a couple of times and you can't do anything about it. What could be the cause and where to look for a solution.

I will also add that the rotation is locked in the settings.

This Android 10 without GMS

Regards

Preview images what I mean:



 <---- normal


 <------ rotated

by (120 points)
edited by

1 Answer

0 votes
This is a known Zebra issue. I don't think it is related to the MDM.

As a workaround, you can try to lock the rotation in the configuration details - Design settings.
by (23.4k points)
this is no working ;(

I am currently using it in default launcher mode. and this problem does not occur.
Do you want to say that you lock the orientation but the orientation still changes? Perhaps you need to force refreshing the configuration by clicking the bottom icon at the right of the screen (where you see three icons), and/or reboot the device.
Yes, it blocks in andorida and on the website, but even after refreshing the settings, it is fine for about 20 clicks and then it turns the image upside down but the touch remains as it would be in the correct orientation.
I recorded a short video to show what it was about:

https://youtube.com/shorts/KDh_tE1Qm7U?feature=share
Oh, that certainly looks like the firmware bug! I already got a few similar complaints from the Zebra users. You can help us to diagnose what's going on by collecting the Android logs (logcat): https://qa.h-mdm.com/5840/  If you're able to do that, please write to the technical support: https://h-mdm.com/contact-us/
...