Welcome to Headwind MDM Q&A, where you can ask questions and receive answers from other members of the community.

IMPORTANT: Please notify the team about your question by filling in the form on the contact page. Otherwise, we may miss your question!

0 votes
I set up the server as described here: https://apuppet.org/installation/

However the mobile agent doesn't work: it freezes at connection.

All required ports (including all UDP) are opened on the firewall. The server is behind the NAT and the public IP address of the host differs from the network address.

How to fix the issue?
by (9.6k points)

1 Answer

0 votes

Please update the server to the latest version: https://github.com/h-mdm/apuppet-server

Add the following parameters to the config.yaml file:

nat: true

public_ip: "your public IP here"

for example:

nat: true

public_ip: "77.222.59.36"

After making changes, run the command to apply them and restart the service:

./install.sh

by (9.6k points)
edited by
...